Hambrooks Garden Maintenance

What information do we collect?

We collect data from you when you register on our site.

You can however visit our site anonymously at any time.

What do we use your information for?

We may use your information in the following ways:

  • To improve our service to you by evaluating feedback and information from you

  • To improve our customer service and technical support

  • To process transactions (your information both public and private will not be shared, sold, exchanged or given to any 3rd party company for any reason whatsoever without your consent, except for delivering the intended product or service that you have requested from us

  • To send periodic emails to include email marketing – you can unsubscribe from any marketing contact from us through the link at the bottom of the email

  • To administer a promotion, event or for our customer database

How long do we hold your data?

  • Personal data relating to transactions is anonymised after seven years and your account will be removed after seven years of inactivity

  • Personal data that is used for marketing purposes will be retained indefinitely unless you choose to opt out

How do we protect and safeguard your personal information?

We have a variety of security measures in place to protect your personal information. These include electronic safeguards, such as encryption, and physical safeguards and security. 

Your Consent

By using our site you consent to our Privacy Policy and Terms and conditions.

Withdrawing your consent

  • If you would like to withdraw your consent, please contact us directly. 
  • Once you notify us of your request, we will respond to you as soon as possible.

  • Wherever possible, we will anonymise all records relating to you and to your account, including all transactions and communication. 

Who has access to your data?

Access to your personal data is restricted at all times. Only our employees or trusted agents will be able to access your data. Their access and activities are restricted to the purposes outlined above. These parties are:

  • Us; we have direct access to your data.

Changes to our privacy policy

If we decide to change or update our privacy policy, we will do so on this page.

Please contact us if you have any questions regarding our Privacy Policy.

Unsolicited Email Policy

Internet user privacy is of upmost importance to us and our customers. Our success depends on our ability to maintain the trust of our customers. To this end, we have two overriding policies:

Message recipient policy

Before customers can receive email messages, advertising or promotions, customers must have agreed to receive such messages, by either purchasing from us or by opting into one of our mailing lists. Any recipient may request at any time to be removed from our list, and we will comply with that request. In addition, we will thoroughly investigate any allegations made by recipients relating to unsolicited messages.

Policy against advertising our website using unsolicited email messages

We require that all e-mails promoting our business or its products are sent only to customers who have agreed to receive such messages. We prohibit any advertising of our brand and Web site using unsolicited email messages. If you feel you’ve been sent unsolicited emails promoting our brand or website and would like to register a complaint, please email us using our contact page. We will immediately investigate all allegations made related to unsolicited messages.

Your email address is safe with us

  • We never sell or share your email addresses with other companies.

  • You can unsubscribe at any time.

  • We require that each email message sent out from us includes an easy way for subscribers to remove themselves via an unsubscribe link.

  • If you receive a newsletter or email and decide you don’t like it, simply click the unsubscribe link at the bottom of the email.

  • If you feel you’ve been sent unsolicited email and would like to register a complaint, please email us using our contact page.

Definition of Spam

Spam is unsolicited email sent in bulk. Any promotion, information or solicitation that is sent to a person via email without their prior consent, where there is no pre-existing relationship between the sender and the recipient, is spam.

Testimonials

Hambrooks

Testimonials

B. Rendell 2021

I would like to say how delighted we are with the work carried out. Mel, Paul and Tony all worked very hard, they totally took on board the specific need relating to safety as well as the general garden issues. Paul and Tony were excellent at consulting and discussing with me what I felt best in terms of the brief and adjusting if and as necessary, constantly pleasant and polite to deal with. Mel had picked up on particular issues from the first consultation and offered valuable advice. The outcome means a great deal less worry for me going forward.
Altogether a very positive experience and outcome which I would not hesitate to recommend to others.

Stephen 2021

Dom and Adam's work (garden maintenance) is greatly appreciated. Dom really listened to everything we discussed very carefully and went out of his way to understand and then act upon that discussion. We are extremely pleased with the work done - both to the pond and pyracantha.

Marsha 2021

We have been coming to Hambrooks for years and it's our favorite garden centre because of its friendly helpful staff and a great selection of plants and trees and the garden design ideas.

2021

We wanted to write and say how pleased we are with our low maintenance garden makeover. We are very impressed with the attitude of your staff who were prepared to listen to our requirements. Your team John and Rick brushed up and left everything tidy at the end of the day. We now have a garden we can manage and it looks great. THANK YOU HAMBROOKS.

E. Smith Southampton Jan 2020

I wish to express my gratitude to Sam Mercer and the team for the design and renovation of my garden. I am thrilled with the finished look. Sam was meticulous with the detailing especially as I went for materials I had only seen in photos or on various websites. Sam sourced for me and now I have a really gorgeous garden that I am looking forward to enjoying in the summer months. The team did a fantastic job, in adverse weather conditions, especially in keeping a shared path clean after every day which was a specific requirement for me. Nothing was too much trouble. Hambrooks are not the cheapest but you get what you pay for, I would highly recommend anyone thinking of renovating their garden to use Hambrooks.

Mr & Mrs Ward. Hamble, Southampton Jan 2020

Hambrooks has transformed our garden from an outdated, slightly cramped area, into a contemporary, crisp, easily maintained and usuable space. It looks more spacious thanks to the vision and foresight of Hambrooks & Matthew, who turned an idea from my wife, drawn on an A4 sheet of paper into reality. Weare pleased to say it is still ‘wildlife friendly’ to which the many Squirrels, Hedgehogs, and many & varied species of birds can testify. We have no hesitation in recommending Hambrooks, Matthew & his team to all.

Mary & Andrew Scott-Brown. Southampton Dec 2019

Dear Craig, Just wanted to say thank you for your part in creating a beautiful garden for us at the front and back of the house. Also please pass on our thanks to Mike for his advice and to the 2 teams headed by Mark and Terry. We were impressed with how hard all the men worked in all weathers, their attention to detail and how smooth the whole process was for us. Everyone was polite and always helpful in discussing our ideas and answering our queries. We would have no hesitation in recommending Hambrooks to our friends as the company delivers on what they advertise to do just as they did in 1993 when we first used them to landscape our garden.

Mr & Mrs Shrives, Lee-on-Solent Nov 2019

We just wanted to write and thank you for sending the two Toms to help us this morning. They really were so polite and courteous explaining exactly what they were going to do and confirming that we were happy. A real joy to have in the garden! Do pass our thanks onto them. As Mike said, Hambrook's always have such delightful and knowledgable staff. And the tree looks a beautiful shape and I am no longer worried about the fig bringing the conservatory down in the wind!

Mr J Bastian, Fair Oak Oct 2019

I'm writing to say how impressed I am with the 2 gents you sent to me last week to carry-out the autumn maintenance. They achieved so much in 1 day, clearly understand their plants and were a pleasure to have around the home and family. I do hope they are able to return to my garden especially when we get into the regular maintenance next year. Please pass on my thanks to the team.

Mr & Mrs Springett, Gosport Sept 2019

Dear Kevin, The garden looks amazing and we can’t thank you and the team enough for the transformation. It’s much easier now for Colin to get around so we’re looking forward to some nice weather to fully enjoy our new garden. In the meantime we are enjoying looking at it from indoors!
Read more...