Hambrooks Garden Maintenance

TERMS AND CONDITIONS OF SALE

Thank you for allowing Hambrooks to provide you with a quotation for your garden landscaping works. These notes explain what you may expect from us, and what we in turn expect from you, the customer. All contracts depend upon the willingness of buyer and seller to achieve mutual satisfaction, however should any action arising from conflicting disputes not be solved amicably, the Law of England shall be used as the interpreting law. Any alteration to our Terms and Conditions must be in writing and agreed by Hambrooks.

Quotations, Acceptance & Variations

1. All quotations will be confirmed in writing on Hambrooks headed paper, and are available for acceptance within 3 months of issue.

2. Acceptance forms should please be returned signed and dated, clearly noting which elements of work are required.

3. Variations should be confirmed in writing by the customer, whereby Hambrooks will advise of any cost increases or savings. Any items not clearly stated, will not be undertaken.

4. It is the customer’s responsibility to advise Hambrooks of any mains services, such as electricity, gas or telecommunications, not buried to the statutory depth, or indeed any matter of potential concern in regard to Health & Safety, prior to our arrival on site. Hambrooks can unfortunately accept no responsibility for damage or interruption of any service of which we have not been notified in writing.

5. Unless specifically included, maintenance shall not be included in our quotation, and watering plants and turf shall become the responsibility of the customer upon practical completion of the works.

6. All dimensions shown on design plans are approximate (nominal), and drawings should not be scaled from.

7. VAT will always be shown separately on all quotations, and at the current rate.

Whilst the Contract is Running

8. Upon receipt of your acceptance form, Hambrooks will provide an approximate proposed date for the works to be undertaken, which will be confirmed prior to commencement. There may be cases such as adverse weather or ground conditions, which require us to reschedule your works. If this happens, Hambrooks will make every effort to keep you advised, but can unfortunately accept no liability for any costs incurred by the customer should this happen.

9. Works will be carried out at the appropriate seasonal time. Customers requiring works to be undertaken out of season, or in unsuitable weather conditions, are respectfully requested to confirm this in writing, as such work shall only be undertaken at the customer’s risk.

10. We respectfully ask in the interests of Health & Safety, that the customer please make every reasonable effort to remove pet faeces from lawns and borders, and to ensure access points are clear before our visit. Vehicles are ordered off the public highway at the customer’s sole risk.

Your Payments to Us

11. For under £999 including VAT, no deposit is required, however the full balance shall become payable immediately on practical completion of the works.

For invoices between £1,000 and £9,999 including VAT, a 25% deposit is payable upon acceptance of the quotation, with the balance due upon completion of the works.

For all other invoices, payment of 25% requested on acceptance of the quotation, 50% payable mid term and the balance payable on completion of the works. Invoices are payable on production.

Hambrooks’ Terms and Conditions require all invoices be settled in full on the day of completion.

12. Cheques should be made payable to “Hambrook Landscapes Limited”.

13. VAT will be shown separately on all invoices, and at the current rate.

14. Hambrooks reserve the right to withdraw from site should the payment schedule not be adhered to. Overdue payments will be subject to monthly interest of 2%. Title and ownership of materials shall not pass to the customer until full payment has been received, and the customer agrees to allow Hambrooks reasonable access to retrieve such materials in the event of non payment, should all other attempts at reconciliation fail.

Cancelling Your Contract

15. The customer has the right to cancel the contract without charge up to 14 days after receipt of the written acceptance. Cancellations made within the final 7 days before commencement of the work shall incur a cancellation charge of 5% of the agreed contract value. Hambrooks respectfully request that this be done in writing, by letter or email.

Our Promise To You

Hambrooks will make every effort to offer to you, the customer :

~ A reliable, professional and friendly service ~ Modern, well maintained machinery

~ Fully trained, certified and competent staff ~ Registered with A.P.L.

16. All plants supplied by Hambrooks are guaranteed for 3 months, on the condition that they are maintained and properly watered by the customer (see note 5).

16a. Should a replacement plant be required which is not available, Hambrooks respectfully reserve the right to provide a suitable alternative.

17. Hambrooks accept no responsibility for defects over and above plants failing to break out into leaf unless a formal maintenance contract is entered into.

18. Upon completion, Hambrook Landscapes reserve the right to pass customer details to Hambrook Maintenance Services, if they feel a maintenance contract may be of interest or benefit to the customer, unless the customer expressly declines this.

19. Hambrooks would like to bring to your attention that certain fertilisers and de-icers have a detrimental effect on concrete surfaces. Further information is available on request.

20. Some precast and natural stone products may display colour or texture variation. Hambrooks shall not be liable for any cost involved in the replacement of these products unless they exceed the supplier’s manufacturing tolerances, and where appropriate. Equally, timber products may suffer splits, deformation or colour variation as a result of weathering. Hambrooks may not be held liable for the normal, expected deterioration or variation of such products, including fading due to efflorescence, (calcium carbonate deposits).

20a. Hambrooks are unable to allow customers to pick through crates of stone to select certain products, without prior written notice and agreement.

21. Hambrooks strongly recommend the performance of regular maintenance on pond pumps, especially in the winter, to prolong life expectancy, and to prevent potential replacement costs.

22. Hambrooks reserve the right to use photographs, drawings or plans of your garden for promotional purposes, on the condition that the customer’s anonymity is preserved, and their privacy respected.

23. All timber products come with a standard 12-month guarantee, longer warranties will only be honoured where covered by manufacturer’s warranties.

24. All workmanship comes with a 12-month guarantee from project completion date.

25. Here at Hambrooks we take your privacy seriously and will only use your personal information to administer your account and provide the products and services you have requested from us. Please visit our website www.hambrooks.co.uk/customer-service/privacy-policy to view our Privacy Statement.

Thank you for taking the time to review our terms and conditions, if you have any questions, please feel free to contact us.

Hambrooks, Wangfield Lane, Curdridge, Southampton, SO32 2DA, (01489) 797752

Testimonials

Hambrooks

Testimonials

B. Rendell 2021

I would like to say how delighted we are with the work carried out. Mel, Paul and Tony all worked very hard, they totally took on board the specific need relating to safety as well as the general garden issues. Paul and Tony were excellent at consulting and discussing with me what I felt best in terms of the brief and adjusting if and as necessary, constantly pleasant and polite to deal with. Mel had picked up on particular issues from the first consultation and offered valuable advice. The outcome means a great deal less worry for me going forward.
Altogether a very positive experience and outcome which I would not hesitate to recommend to others.

Stephen 2021

Dom and Adam's work (garden maintenance) is greatly appreciated. Dom really listened to everything we discussed very carefully and went out of his way to understand and then act upon that discussion. We are extremely pleased with the work done - both to the pond and pyracantha.

Marsha 2021

We have been coming to Hambrooks for years and it's our favorite garden centre because of its friendly helpful staff and a great selection of plants and trees and the garden design ideas.

2021

We wanted to write and say how pleased we are with our low maintenance garden makeover. We are very impressed with the attitude of your staff who were prepared to listen to our requirements. Your team John and Rick brushed up and left everything tidy at the end of the day. We now have a garden we can manage and it looks great. THANK YOU HAMBROOKS.

E. Smith Southampton Jan 2020

I wish to express my gratitude to Sam Mercer and the team for the design and renovation of my garden. I am thrilled with the finished look. Sam was meticulous with the detailing especially as I went for materials I had only seen in photos or on various websites. Sam sourced for me and now I have a really gorgeous garden that I am looking forward to enjoying in the summer months. The team did a fantastic job, in adverse weather conditions, especially in keeping a shared path clean after every day which was a specific requirement for me. Nothing was too much trouble. Hambrooks are not the cheapest but you get what you pay for, I would highly recommend anyone thinking of renovating their garden to use Hambrooks.

Mr & Mrs Ward. Hamble, Southampton Jan 2020

Hambrooks has transformed our garden from an outdated, slightly cramped area, into a contemporary, crisp, easily maintained and usuable space. It looks more spacious thanks to the vision and foresight of Hambrooks & Matthew, who turned an idea from my wife, drawn on an A4 sheet of paper into reality. Weare pleased to say it is still ‘wildlife friendly’ to which the many Squirrels, Hedgehogs, and many & varied species of birds can testify. We have no hesitation in recommending Hambrooks, Matthew & his team to all.

Mary & Andrew Scott-Brown. Southampton Dec 2019

Dear Craig, Just wanted to say thank you for your part in creating a beautiful garden for us at the front and back of the house. Also please pass on our thanks to Mike for his advice and to the 2 teams headed by Mark and Terry. We were impressed with how hard all the men worked in all weathers, their attention to detail and how smooth the whole process was for us. Everyone was polite and always helpful in discussing our ideas and answering our queries. We would have no hesitation in recommending Hambrooks to our friends as the company delivers on what they advertise to do just as they did in 1993 when we first used them to landscape our garden.

Mr & Mrs Shrives, Lee-on-Solent Nov 2019

We just wanted to write and thank you for sending the two Toms to help us this morning. They really were so polite and courteous explaining exactly what they were going to do and confirming that we were happy. A real joy to have in the garden! Do pass our thanks onto them. As Mike said, Hambrook's always have such delightful and knowledgable staff. And the tree looks a beautiful shape and I am no longer worried about the fig bringing the conservatory down in the wind!

Mr J Bastian, Fair Oak Oct 2019

I'm writing to say how impressed I am with the 2 gents you sent to me last week to carry-out the autumn maintenance. They achieved so much in 1 day, clearly understand their plants and were a pleasure to have around the home and family. I do hope they are able to return to my garden especially when we get into the regular maintenance next year. Please pass on my thanks to the team.

Mr & Mrs Springett, Gosport Sept 2019

Dear Kevin, The garden looks amazing and we can’t thank you and the team enough for the transformation. It’s much easier now for Colin to get around so we’re looking forward to some nice weather to fully enjoy our new garden. In the meantime we are enjoying looking at it from indoors!
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